Relativity Administrator

Overview

Relativity Administrator

Employment Type:

Full-Time, Experienced
Department:
Technology Support

CGS is seeking a Relativity Administrator to join our team supporting the legal organization within a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others.

Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

• As a Relativity Administrator Analyst, you will work among a high-performing and collaborative team in supporting a government instance of Relativity.
• This position requires a strong eDiscovery background, a solid understanding of eDiscovery methodologies, excellent client service skills, and experience in working with cross-functional technical and legal teams.
• Successful candidates must be solution and action-oriented, with the ability to communicate clearly and effectively to executive, business, technical, and client audiences.
• Establish an effective client service approach that will deliver on the goals and objectives of all assigned projects with limited supervision.
• Support a government instance of Relativity, providing excellent customer service and solutions to both internal and external stakeholders.
• Prepare, process, and deliver collections, review cases, and productions using Relativity, File Intelligence, and other eDiscovery tools.
• Assist in the scheduling of customer deliverables through the internal workflow system.
• Provide swift and accurate responses to day-to-day customer requests and support tickets in coordination with other duties.
• Leverage Relativity expertise to provide support and training related to case functionality, document review and tagging, database administration tasks, advanced troubleshooting, and consultation on workflow solutions.
• Consistently deliver well-articulated, balanced, and informed communications.
• Ensure quality and consistency of deliverables through set processes, procedures, and best practices established by the program and customer.
• Participate in the development of new processes and technology enhancements to promote efficiency.
• Establish, refine, and document processes and methodologies to enable successful delivery and quality control to meet program goals.
• Serve as a key stakeholder in the development of technical project documentation.
• Establish collaborative engaging relationships with co-workers and team members.
• Develop strong partnerships with clients and support Leidos team leaders in order to contribute to the delivery of stellar customer service.
• Assist management and customers in other client service tasks as needed.

• U.S. Citizen
• Ability to obtain a U.S. Government Public Trust security clearance (active clearance preferred).
• Bachelors (or equivalent)
• Minimum of 7 years of litigation, eDiscovery, or technical support experience, with a focus on client solutions.
• Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non-technical business leaders.
• Ability to work in a fast-paced, agile work environment.
• Experience and familiarity with eDiscovery Services covering all realms of the eDiscovery Reference Model (EDRM).
• Must be able to work remotely.
• Prior work with SQL tables, scripting, and Relativity templates and applications.
• Proficiency in Microsoft applications.
• Relativity Certified Administrator or other certifications (preferred).
• Federal Agency issued security clearance (preferred).
• Comprehensive understanding of data management, Office 365, and Cloud environments.

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human,…