Floral Manager

DUTIES & RESPONSIBILITIES

• Maintain an atmosphere of enthusiastic customer awareness, delivering fast and friendly service.
• Assist customers with product suggestions and provide knowledgeable recommendations.
• Engage in suggestive selling via telephone, in‑store intercom, and direct customer interaction.
• Take special orders in person and by phone.
• Address and resolve customer complaints appropriately; elevate to Store Director when needed.

• Order balloons, helium tanks, plants, flowers, accessories, and related merchandise.
• Ensure product freshness, quality, and adequate selection.
• Monitor sales trends, special‑occasion requirements, seasonal and ad‑driven promotions, and customer feedback.
• Plan daily operations and monitor production processes in line with company procedures.
• Upgrade plants, create bows, inflate balloons, and prepare bouquets.
• Prepare floral designs according to Company standards.
• Follow department standards for floral upgrades, balloon upgrades, and candy arrangements.

• Assist designers and sales employees and support them in completing tasks.
• Monitor employee productivity and evaluate performance.
• Maintain working knowledge of all department roles.
• Understand all opening and closing procedures.
• Schedule, supervise, train, and assign duties to department employees.
• Train team members on store policies, sales procedures, and record‑keeping expectations.
• Implement personnel actions including interviews, transfers, promotions, and corrective actions.

• Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Ensure accurate code‑dating practices across all products.
• Prepare sales and inventory reports; conduct physical inventory every 4 weeks.
• Process administrative paperwork and maintain department records.
• Control shrink and manage cost.
• Comply with all workplace safety rules and regulations.

• Implement correct product preparation techniques.
• Operate required equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, stem cutters, choppers, wire tools, hot glue guns, spray paint, heat‑sealing machines, and helium tanks.
• Perform receiving duties including breaking down loads, verifying orders, inspecting quality, reporting shortages, and stocking/rotating product.
• Follow product temperature, storage, packaging, and conditioning standards for all plants, shrubs, flowers, and cut floral items.
• Maintain safety, cleanliness, and sanitation of work areas, coolers, equipment, and displays, including code‑date compliance.
• Ensure proper pricing and signage.
• Implement emergency procedures for equipment or software malfunctions.