Assistant Customer Service Manager DLT

Supervise up to 120 associates in the Customer Service Department (cashiers, baggers, customer service clerks) and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards.

• Perform floor monitor duties, interview and train associates; plan, assign, and direct work.
• Assist in appraising performance; reward and discipline associates.
• Address complaints and resolve problems.
• Ensure completion of the Customer Service Store Visit Audit and Loss Prevention Front End Audit.
• Provide immediate coaching/feedback to associates not in compliance with expectations.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or GED, or one to three years related experience and/or training, or an equivalent combination of education and experience.

• Commitment to unparalleled customer service.
• Excellent communication and interpersonal skills.
• Willingness and desire to advance the store's current position in the community through involvement in local activities.
• Willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales.
• Flexibility to manage multiple tasks.
• Ability to work effectively under pressure and with distractions.
• Demonstrate patience when interacting with the Customer Service associates and customers.

• Commitment to unparalleled customer service.
• Excellent communication and interpersonal skills.
• Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.

• Ability to read and comprehend simple instructions, short correspondence, and memos in English.
• Ability to write simple correspondence in English.
• Ability to effectively present information in one‑on‑one and small group situations to customers, vendors, and other associates of the organization who only speak English.

Knowledge of HT Internet software; email; inventory software; spreadsheet software; and Word processing software.

• Ability to add and subtract two‑digit numbers and to multiply and divide with 10’s and 100’s.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.

• Regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; talk or hear; taste or smell.
• Occasionally required to climb or balance and stoop, kneel, or crouch.
• Must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches.
• Specific vision abilities required include close vision and depth perception.

Frequently exposed to wet and/or humid conditions and moving mechanical parts. Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. Noise level is usually moderate.

• Posting Date:
  Jan 13, 2026

• Pay Transparency:
  Harris Teeter reasonably expects to pay between $18.00/hour and $29.75/hour for this role as a newly hired associate. Pay may depend on previous experience and skill sets of the applicant.