Sales Leader

About PHOENIX

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident, and effortless style, catering to various occasions. Bonobos is known for its exceptional fit and innovative retail model. Customers can experience our brands in over 400 Express retail stores, 50 Bonobos Guide shops, and online at  and

About Express

Since 1980, Express has embraced a design philosophy rooted in modern, confident, and effortless style, helping customers look and feel their best for any occasion. The company operates over 400 retail and outlet stores in the U.S. and Puerto Rico, along with the online store and mobile app.

Express is seeking a Retail Sales Leader to join our team.

The Sales Leader manages floor and stockroom operations, trains associates, and ensures a positive in-store shopping experience.

• Develop and motivate associates to maximize sales
• Provide coaching and training on store operations, customer service, and standards
• Partner with management to evaluate associate performance
• Train associates on policies, procedures, and product knowledge
• Implement action plans to improve results
• Oversee daily store operations
• Ensure appropriate staffing for optimal customer experience
• Manage checkout and merchandise flow, including shipments and replenishment
• Monitor customer service quality
• Create effective schedules
• Promote a customer-focused environment
• Resolve customer issues positively
• Lead by example in customer experience
• Maintain product and policy knowledge
• Assist with visual merchandising and store presentation
• Perform other duties as assigned

• High School diploma or equivalent
• At least 1 year of retail experience
• Proficient with technology (iPad, registers)
• Flexible availability including nights, weekends, and holidays
• Ability to meet physical requirements

• Effective communication skills
• Sales accountability
• Team collaboration
• Multitasking ability

PHOENIX offers comprehensive benefits including health coverage, 401(k), merchandise discounts, paid time off, parental leave, and more. Part-time employees may access additional benefits through partners and programs. Compensation depends on various factors such as location, skills, and experience.

For more on the California Consumer Privacy Act, .

PHOENIX is an equal opportunity employer, committed to non-discrimination and providing reasonable accommodations for individuals with disabilities. For accommodations, contact or email A

Notification to Agencies: PHOENIX does not accept unsolicited resumes from third-party recruiters without a signed agreement and HR approval.