Barista

I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.

• Be familiar all food and beverage items on the outlet menu.
• Prepare and serve beverages according to the standard required.
• Set up, stock, clean and maintain the bar and beverage preparation area.
• Prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning and other assigned tasks.
• Take food and beverage orders from guests, up sell wherever possible.
• Follow standard recipes and minimize waste to help ensure that the outlet’s beverage cost is in line with budget.
• Be flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
• Order beverage ingredients based on outlet par stocks and as prescribed by the Outlet Manager.
• Utilize the outlet point-of-sales system as prescribed.
• Ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.
• Complete opening and closing duties as assigned.
• Follow presentation guidelines as established by the Outlet Manager.
• Maintain the assigned station/section in a clean and orderly manner at all times.
• Ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
• Work in a supportive and flexible manner with other employees and other departments.
• Treat all operating equipment and supplies carefully to minimize damage and reduce wastage.
• Assist in inventory-taking as required.
• Assist in resolving the discrepancy in beverage inventory.

• Ensure the minimum benchmark scores of the Consumer Audit and Hyatt Guest Satisfaction (Maritz) survey are achieved.
• Implement action plans as directed to constantly improve the results of the Consumer Audit and Hyatt Guest Satisfaction survey Year on Year.
• Deliver the brand promise and provide exceptional, friendly, courteous and professional guest service at all times.
• Serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Align all day-to-day functioning of the department/division consistent with Hyatt’s Global Privacy Policy.
• Attend and contribute to all training sessions and meetings as required.
• Support the reinforcement of Hyatt's Values.

Our family is always growing. Want to be in the know?