Assistant Operations Manager; DCA

Address 2401 Ronald Reagan Washington National Airport Access Rd, Arlington, VA 22202, USA

Compensation $25.30/hour

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading halinde the daily floor operations at your station. The ideal candidate for this position thrives in a fast સુંદર paced environment, and is a hands‑on coach for security, customer service and sales.

• Spend 80% of time on the floor in a customer‑facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Monitor & drive security, service & sales on each shift
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations. Coach, mentor, and train the team to meet sales and customer service goals and standards
• Oversee asset control & Converse devices—understand how our technology works & be able to troubleshoot when necessary
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
• Manage incident prevention and responses
• Attend station management team meetings

• 1-2 years of leadership experience in a customer‑facing operation (i.e., retail, restaurants, hospitality, rental cars)
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others
• Ability to manage multiple priorities in an ever‑changing environment
• Strong organizational skills with the ability to manage multiple priorities and tasks
• Proficiency in using technology daily in your work
• Required to successfully complete a government background investigation
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non‑traditional schedule (i.e., weekends, holidays, early mornings, and/or evenings)