General Manager

JLL empowers you to shape a brighter way
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

General Manager (GM) responsibilities

The General Manager (GM) is responsible for managing properties in accordance with JLL standards and procedures and the Management Agreement. They are tasked with achieving financial results, operating objectives, and client and tenant satisfaction. The GM works directly with clients to understand their investment objectives and develop property-specific strategic plans. They oversee the implementation of approved initiatives and programs by managing the property team and are responsible for maintaining strong communication with building owners and tenants.

The General Manager is required to be on-site. Local market requirements may vary slightly.

• Operations:

• Conduct JLL Management Compliance Review
• Inspect properties and coordinate maintenance, repair, and renovation projects.
• Manage major construction projects and review construction specifications.
• Support lease discussions and negotiations and assist with lease administration.
• Employ or contract for on-site management and engineering personnel.
• Observe competitive bidding for service contracts and act as primary contact for contractors and vendors.
• Approve purchases of supplies and equipment.
• Assist in developing policies and procedures for tenant rent collections.
• Prepare annual jurisdictional forms and filings.
• Establish annual budgets and manage financial reporting.
• Develop and implement a capital improvement plan.
• Implement a tenant retention program.
• Coordinate property alterations, maintenance, and upkeep.
• Meet regularly with tenant representatives and handle tenant issues and complaints.
• Conduct periodic inventories of building contents and property condition.

• Financial:
• Oversee Real Estate Tax protest process.
• Establish annual budgets and manage financial reporting.
• Prepare annual jurisdictional forms and filings.
• Develop and implement a capital improvement plan.

• Client/Tenant Services:
• Coordinate property alterations, maintenance, and upkeep.
• Meet regularly with tenant representatives and handle tenant issues and complaints.
• Implement a tenant retention program.
• Conduct inventories of building contents and property condition.

• Leadership Management:
• Establish goals and objectives for employees reporting to the GM.
• Conduct performance evaluations and develop training programs and career paths.
• Cross-sell JLL services
• Take on additional duties and tasks as assigned.

The General Manager must have a solid understanding of commercial real estate, property management operations, leasing, financial analysis, and customer service. They should possess strong communication and leadership skills and be proficient in financial calculations and analysis. Specific requirements include:

Education/Training:

• Bachelor's degree

Years of relevant experience:

• Minimum of seven (7) years of commercial real estate or property management experience
• Minimum of three (3) to four (4) years of experience managing a team of three (3) or more people

Mathematical

Skills:

• Ability to perform calculations related to discounts, interest, commission, pr orations, percentages, rent, and financial statements.
• Possesses financial and accounting acumen.

Reasoning Ability:

• Strong problem-solving skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Capability to work with limited standardization and interpret instructions effectively.
• Strategic thinking and implementation orientation

Other

Skills and Abilities:

• Proficient in Microsoft Office and other required software programs
• Familiarity with various budget applications
• Ability to travel within the local region.
• Advanced oral and written communication skills
• Strong organizational skills
• Self-starting and multitasking capabilities
• Ability to provide constructive and value-add solutions.
• Works effectively both independently and as part of a team.
• Client-focused approach

Preferred Skills and Others:

• Real Estate License is required within the first six months of assuming the position.
• Must maintain active accreditation once earned.

• Join an industry leader and shape the future of commercial real estate.
• Deep investment in cutting-edge technology to power your work.
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being.
• A platform to make a meaningful impact on the community and the environment through our…