ServiceNow QA Tester

OVERVIEW

iTech AG is seeking a QA Tester to support a Service Now Development program with our federal customer. The QA Tester will be responsible for ensuring the quality of our software products by designing and executing test plans, identifying defects and issues, and collaborating with cross‑functional teams to deliver high‑quality software.

• Collaborate with cross‑functional teams to understand Service Now requirements and create test plans and test cases that align with business needs
• Execute test cases and document test results, defects, and issues
• Work closely with development teams to reproduce, analyze, and debug issues, and ensure that defects are resolved before software releases
• Provide feedback on product quality and suggest process improvements to ensure that high‑quality software is consistently delivered
• Perform functional, regression, and integration testing, and participate in exploratory testing as required
• Ensure that all testing activities are aligned with the Agile development process, and participate in Agile ceremonies as required
• Other duties as assigned

• Proven experience as a QA Tester with Service Now platforms with manual testing experience, and experience working with enterprise software in large teams
• Strong knowledge and experience of software QA methodologies, tools, and processes
• Experience working in an Agile development process, and familiarity with Agile ceremonies such as sprint planning, daily stand‑ups, sprint reviews, and retrospectives
• Experience in writing clear, concise, and comprehensive test plans and test cases
• Strong analytical skills and attention to detail
• Excellent communication skills and ability to work collaboratively in a remote team environment

• Bachelor’s degree

• Bachelors Degree or higher, preferable in Computer Science, Information Systems, or related field
• 3+ years of experience as a QA Tester, at least one of those in a Service Now platform

• Ability to obtain and maintain a Public Trust
• Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to  Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.