IT Service Management Specialist; Software Development Analyst

Requisition Number: 27457

Required Travel: 0 - 10%

Employment Type:

Full Time/Salaried/Exempt

Anticipated Salary Range: $98,716.00 - $

Security Clearance:
Ability to Obtain

Level of

Experience:

Senior

This opportunity resides with Global Security (GS). Mission Technologies’ Global Security (GS) group comprises LVC solutions; fleet sustainment; nuclear and environmental; and Australia business. As a trusted partner to our military customers, HII designs, develops and operates the largest LVC enterprise that prepares warfighters for cross-domain battle. With advanced technologies to enable mission readiness, HII understands that preparation requires full coordination—not readiness in piece-parts.

For more than 40 years, the U.S. Navy has entrusted HII to maintain and modernize the vast majority of its fleet. With a holistic approach to life-cycle maritime defense systems—from small watercraft to submarines, surface combatants and aircraft carriers—HII ensures a high state of readiness. HII supports the Department of Energy’s national security mission through the management and operation of its sites, as well as the safe cleanup of legacy waste across the country.

HII meets clients’ toughest nuclear and environmental challenges. Mission Technologies, a division of HII, is seeking an IT Service Management Specialist (Service Now) to support our United States Postal Service Office of Inspector General (USPS OIG) client. The ITSM will ensure proper maintenance of the health, performance, and reliability of the Service Now platform. This role can be worked remotely from anywhere in the U.S.

• Maintain the health, performance, and reliability of the Service Now platform.
• Configure and customize Service Now applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
• Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
• Provide technical support and issue resolution, ensuring minimal disruption to IT services.
• Monitor system logs and performance, proactively identifying and addressing potential issues.
• Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
• Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
• Stay up to date with Service Now best practices, emerging features, and relevant federal IT standards.
• Offer technical leadership in platform design, integration, and optimization efforts.
• Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.

• 5 years relevant experience with Bachelors in related field; 3 years relevant experience with Masters in related field; 0 years experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 9 years relevant experience. Client Education & Experience Requirements:
  Bachelor’s degree in Computer Science, Information Systems, or a related discipline.
• At least 5 years of experience in IT support, system administration, or a related technical field.
• A minimum of 3 years of Service Now ITSM experience in a development or consulting role.
• Demonstrated experience in managing and administering Service Now, including platform configuration, upgrades, and technical troubleshooting.
• Hands‑on development experience with custom workflows, scripts, portal design, and system integrations within Service Now.
• Strong knowledge of ITIL frameworks and ITSM best practices.
• Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
• Ability to implement and maintain automated processes and workflows.
• Excellent interpersonal skills and the ability to communicate effectively with both technical and non‑technical personnel.
• Experience providing user training and technical documentation.
• Skilled in problem‑solving and root cause analysis.
• Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
• Experience working in an Agile environment with tools such as…