Product Manager, Enterprise Service Management Platforms

Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing issues. We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society.

The Product Manager, Enterprise Service Management owns the strategy, roadmap, and lifecycle management of the organization’s Atlassian suite of products (e.g., Jira, Confluence, Jira Service Management, Bitbucket, Atlas, and related integrations). This role is accountable for advancing the platform vision: “Empower teams across the organization to deliver reliable, scalable services through a flexible and sustainable Atlassian platform.”

Balancing strong product management discipline with senior-level business systems analysis, this role ensures the Atlassian ecosystem delivers value today while positioning the organization to take advantage of future Atlassian capabilities. The Product Manager proactively monitors Atlassian’s evolving roadmap, upcoming releases, and emerging features to inform platform strategy and enable new ways of working.

This role partners closely with Atlassian administrators, engineers, and external vendors responsible for configuration, development, and day‑to‑day platform operations.

• Product Strategy & Roadmap
• Own the product vision, strategy, and multi‑horizon roadmap for the Atlassian platform
• Align roadmap priorities with organizational goals, operating models, and platform sustainability
• Monitor Atlassian’s product strategy, public roadmap, and future releases to identify relevant capabilities
• Evaluate emerging Atlassian features (e.g., AI, automation, analytics, cloud enhancements) and translate them into actionable roadmap initiatives
• Define and track success metrics such as adoption, efficiency gains, and stakeholder satisfaction

• Stakeholder Engagement
• Serve as the primary strategic owner and point of contact for Atlassian products
• Partner with business and technical stakeholders to understand current needs and anticipate future workflows
• Lead roadmap reviews, prioritization discussions, and trade‑off decisions with transparency
• Influence outcomes through strong communication, data, and platform strategy rather than authority

• Business Systems Analysis & Solution Design
• Lead discovery to elicit, analyze, and document current‑state and future‑state requirements
• Translate needs into functional designs, user stories, and acceptance criteria
• Evaluate opportunities to leverage native Atlassian capabilities or marketplace apps over custom solutions
• Collaborate with delivery partners to design scalable, maintainable platform solutions

• Delivery, Governance & Enablement
• Partner with delivery teams to ensure roadmap initiatives are planned and executed effectively
• Establish and evolve standards, guardrails, and best practices for platform usage
• Ensure configurations and integrations support security, compliance, and data integrity
• Drive adoption through documentation, training, and self‑service enablement

• 5+ years of experience in Product Management, Business Systems Analysis, or related roles
• Hands‑on experience with Enterprise Service Management systems (Atlassian preferred)
• Proven ability to develop and manage product roadmaps in complex, stakeholder‑rich environments
• Strong requirements gathering, process analysis, and solution design skills
• Excellent communication and facilitation skills; comfort operating with high autonomy
• Enthusiasm to contribute to Stand Together’s vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect.

• Experience owning or managing internal platforms or enterprise tools
• Atlassian certifications (ACP‑100, ACP‑120, ACP‑420, etc.)
• Experience with Agile, ITSM, Dev Ops, or enterprise transformation initiatives
• Familiarity with…