Senior Solution Engineer – ServiceNow & SharePoint Developer

Company Overview:

Far West Services partners with federal agencies to modernize enterprise platforms, strengthen governance, and deliver mission-focused digital transformation. Our teams provide acquisition, technology, and modernization expertise to improve operational transparency, accelerate delivery, and enhance end-user experience across complex federal environments.

We are seeking experienced, hands-on platform engineers who thrive in collaborative, high-visibility programs and are passionate about delivering secure, scalable, and sustainable enterprise solutions.

The DOS ESDA Program supports the U.S. Department of State, Global Acquisitions (GA) on a high-visibility modernization initiative consolidating fragmented governance, sourcing, and platform support into a unified Integrated EDSA Governance & Shared Services Team
.

This program streamlines decision-making, enhances transparency, and accelerates technology delivery across Service Now, SharePoint, Power Platform, and procurement analytics
. The initiative strengthens enterprise governance, improves platform health and utilization, and modernizes digital work spaces to support GA's evolving mission needs.

The Senior Solution Engineer – Service Now & SharePoint Developer serves as the program's primary platform engineer across Service Now and SharePoint Online environments. This role is responsible for maximizing out-of-the-box capabilities, delivering secure and scalable configurations, leading modernization efforts, and supporting cross-platform integration within a lean, multi-skilled Shared Services team.

This position plays a critical role in driving enterprise platform governance, supporting Agile delivery, and ensuring solutions align with GA's modernization priorities and technical backlog.

• Serve as the primary Service Now developer
  , executing configuration, scripting, and platform enhancements.
• Maximize Service Now Out-of-the-Box (OOTB) functionality and conduct Fit/Gap analyses prior to custom development.
• Implement required patches, upgrades, and version updates to maintain platform compliance, security, and stability.
• Support development of Service Now health, utilization, and PMO reporting products.
• Troubleshoot issues and coordinate with PMO governance to align work with approved backlog priorities.
• Ensure all Service Now solutions adhere to GA's enterprise governance and security standards.

• Serve as the primary SharePoint Online (SPFx) developer
  , delivering modern pages, site templates, custom webparts, and UX improvements.
• Support migration of legacy SharePoint Classic environments into Modern Communication and Hub Sites.
• Develop and maintain SPFx components, site branding, and scalable information architecture.
• Conduct quarterly content and permission audits to reduce digital rot and prevent inheritance sprawl.
• Respond to operational SharePoint requests (permissions, lists, content updates) within established timelines.
• Define and implement scalable, role-based permission models to ensure secure and maintainable access controls.

• Collaborate with Service Now, SharePoint, Integration, and Power Platform engineers to deliver cohesive enterprise solutions.
• Provide cross-training and surge support for Power Automate workflows and Power Apps development as needed.
• Lead stakeholder requirements sessions to translate business needs into modern, maintainable platform solutions.
• Support Agile delivery by refining stories, estimating effort, and delivering incremental solutions within sprints.
• Align all work to PMO governance processes and the unified Technical Backlog of approved sprint priorities.

• Experience configuring and developing in Service Now environments.
• Experience developing in SharePoint Online
  , including SPFx and modern site architecture.
• Ability to assess requirements and distinguish between OOTB capabilities and custom development needs.
• Familiarity with scripting (e.g., JavaScript) in Service Now and SPFx environments.
• Experience managing SharePoint…