ServiceNow Training Specialist

Service Now Training Specialist

Final date to receive applications: 31 March 2026

Department: Service Now

Employment Type: Full Time

Location: Remote

Compensation: $115,000 - $135,000 / year

Description

At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.

In assuming this position, you will be a critical contributor to meeting Nuvitek's mission:
To deliver innovative, cost-effective solutions and services that enable our customers to adapt to dynamic environments rapidly.

Responsibilities

• Primary responsibility for generating all training materials (documentation and videos)

for consumption by the solution's end users.

• Design, develop, and deliver detailed training materials including training coursework,

agendas, briefs, white papers, user guides, surveys, feedback etc.

• Partner with Business Analysts to understand the customer's business requirements at a

fundamental level.

• Meet with customer and contractor personnel to formulate and review task plans and

deliverable items, and effectively execute in accordance with approved plans.

• Collaborate with functional and technical counterparts and customers in forming

strategies to improve performance and overall effectiveness of the change management

strategy.

• Ensures adherence to best practices, and quality standards and reviews project

deliverables for accuracy.

• Create a tiered curriculum that will provide training at various levels of complexity (like

beginner/infrequent users to advanced/power users)

Required Qualifications

• A minimum of 7 years as a Technical Writer or Training Specialist

• Exceptional written and presentation skills

• An ability to author comprehensive end-user documentation that guides a user through

complicated, multi-step operations to perform a function.

• An ability to conduct live training sessions for a group of users with a disparate range of

functional knowledge and computer skills.

• An ability to understand complex business processes and break them down into smaller,

manageable pieces.

• An ability to employ your expertise as a Training Specialist to spot awkward or

convoluted interfaces/processes early in the design process in order to guide the team

toward an easier-to-understand (and train) interface.

• An ability to work with a cross-functional team in a highly collaborative environment and

communicate feedback constructively.

• An ability to speak confidently and effectively with the customer and end-user.

• Prior experience working in an Agile environment.

Highly Desired Qualifications, Work Experience, and Knowledge, Skills & Abilities:

• Experience with supporting delivery of low-code platforms, including Salesforce, Appian,

or Service Now.

• Experience with Jira, Confluence, Slack

• Experience in supporting Federal IT projects.

• Experience in supporting multiple projects

Benefits

Nuvitek is proud to offer a comprehensive benefits package:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off

Equal Opportunity Employer Statement

Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.