ServiceNow Business Analyst

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

• Working with clients to elicit, understand, and document requirements and acceptance criteria
• Translating client needs into well‑defined backlog items
• Ensuring user stories meet the Definition of Ready with complete acceptance criteria
• Facilitating communication and collaboration across the agile delivery team
• Creating, organizing, linking, and prioritizing the product backlog
• Supporting Product Owners with product vision, roadmap development, and strategic planning
• Driving and supporting planning activities such as sprint planning, refinement, and release planning
• Managing scope, expectations, dependencies, and commitments throughout delivery
• Participating in and supporting high‑level acceptance test activities

• Required certifications: ICAgile or Certified Scrum Master (CSM), Service Now Certified System Administrator (CSA)
• 3+ years in software delivery, with 1+ year in Service Now
• 3+ years of Business Analyst experience
• 3+ years using Jira or similar tools to own and manage a backlog (features, user stories, acceptance criteria, prioritization, refinement)
• 3+ years owning and managing a product roadmap, defining MVP, managing scope, and capturing functional/non‑functional requirements
• 3+ years documenting as‑is/to‑be process flows, sequence diagrams, value stream maps, user personas, and related artifacts

• Active secret clearance

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland
. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on‑going basis and there is no fixed Final date to receive applications.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$78,600—$160,200 USD

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and…