Technical Account Manager

Our client is building a leading software platform that powers AI-driven autonomous systems used by commercial enterprise and government organizations. Their technology enables mission-critical robotics and drone deployments at scale, helping customers integrate autonomy into their core operations. Their team brings together engineers, product leaders, and customer-facing experts focused on solving complex real-world problems with cutting‑edge software.

We are seeking an Technical Account Manager to serve as the executive technical lead across a portfolio of strategic enterprise accounts. This is a high‑impact, client‑facing leadership role focused on customer retention, expansion, and long‑term technical success.

You will operate at the intersection of engineering, product, and executive stakeholders, translating complex technical capabilities into measurable business value. Success in this role requires both technical depth and executive presence. You must be comfortable discussing embedded systems, full‑stack software, and fleet management tools while also influencing CTOs, CEOs, and VPs of Engineering.

You are not simply managing accounts, you are driving the long‑term success of the platform within mission‑critical customer environments.

• Serve as the primary technical point of contact for key enterprise accounts.
• Build trusted relationships with executive stakeholders (CTO, COO, CEO, VP Engineering).
• Deliver clear, executive‑level briefings on architecture, roadmap, and technical strategy.

• Align customer business objectives with platform capabilities.
• Influence internal product and engineering roadmaps based on high‑value customer feedback.
• Anticipate future needs and position the platform for expansion and renewal.

• Lead resolution of critical technical issues, coordinating across Customer Success, Solutions Engineering, and Core Engineering.
• Translate complex customer requirements into actionable technical deliverables.
• Ensure the “voice of the customer” is represented throughout development cycles.
• Mentor and guide customer‑facing technical teams.
• Support goal setting, feedback cycles, and performance management.
• Foster a culture of accountability, technical excellence, and client focus.

• Partner with Product, R&D, Program Management, and Business Development.
• Support proposals, technical presentations, and on‑site customer engagements when needed.

• 4+ years of hands‑on software engineering experience in a full‑stack environment.
• Ability to “speak code” across the stack, from embedded systems to UI and fleet tools.
• 3+ years in a senior leadership capacity (technical program leadership, sales leadership, or managing high‑impact technical initiatives).
• Experience in a customer‑facing technical role (Solutions Architect, Sales Engineer, Technical Account Manager, Professional Services) strongly preferred.
• Strong executive communication skills — comfortable moving between terminal‑level detail and boardroom‑level strategy.
• Exceptional project management and prioritization skills.
• Demonstrated mentorship and team development experience.