SharePoint Analyst Lead

About Us

AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.

The SharePoint Analyst Lead analyzes user needs to determine functional and cross-functional requirements. Identifies resources required for each task. The SharePoint Analyst Lead is responsible for leading the functional and analytical aspects of the SharePoint Online (SPO) environment within the DOD
365-J tenant. This role bridges the gap between business users, mission partners, and technical teams by analyzing user requirements, optimizing collaboration solutions, and ensuring operational continuity across SharePoint and integrated Microsoft platforms such as Power Automate, Power Apps, Power BI, and Dataverse. The SharePoint Analyst Lead supports modernization and migration efforts away from deprecated SharePoint features, provides Tier 2 and Tier 3 operational support, and ensures functional solutions comply with DISA and DoD policies.

The position involves direct engagement with customers, developing and maintaining workflows, lists, and libraries, and driving user adoption of secure and efficient modern collaboration tools. This position plays a critical role in maintaining system performance, ensuring compliance with Service Level Agreements (SLAs), and providing actionable insights to leadership regarding system health, functional issues, and end-user experience.

This is an onsite position located within the National Capital Region. Individuals must reside within a commutable distance in order to work onsite full time.

Responsibilities Include:

• Analyze user and mission partner requirements to determine functional and cross-functional SharePoint needs.
• Translate business requirements into functional site designs, workflows, and list/library structures within the modern SharePoint Online environment.
• Support the migration from deprecated SharePoint features (e.g., Info Path, Classic Workflows, custom scripting) to modern SPO alternatives such as SPFx and the Power Platform (Power Automate, Power Apps, Power BI, Power Pages).
• Identify opportunities to leverage Microsoft's low-code/no-code tools to replace legacy processes and reduce reliance on custom applications.
• Document functional requirements, process flows, and configuration details to support governance, sustainment, and knowledge transfer.
• Ensure staffing aligns with customer requirements and that qualified personnel with appropriate clearances are assigned.
• Foster a culture of accountability, collaboration, and continuous improvement within the program team.
• Lead Tier 2 and Tier 3 functional support for SharePoint and Dynamics CRM service requests, incidents, and user inquiries (averaging ~90 tickets per month).
• Execute out-of-the-box customizations and configuration changes to support user needs, business intelligence dashboards, and workflow automation.
• Categorize service requests as Tier 2 support, new project work, or escalation candidates, and route accordingly.
• Manage ticket queue and ensure all tickets are assigned, acknowledged, and updated in compliance with SLAs.
• Communicate status updates to customers weekly (service requests) or every two business days (incidents) until closure.
• Resolve tickets within SLA time frames and document all resolutions and lessons learned for inclusion in the knowledge base.
• Coordinate with the DISA J6 Tier I Service Desk, DEOS support teams, and higher-tier engineers when technical escalation is required.
• Maintain and update the list of all SharePoint site owners and points of contact (POCs) to ensure proper permissions management and accountability.
• Support performance monitoring of the SPO environment and assist in tracking metrics related to system availability, uptime, and user satisfaction.
• Participate in performance improvement initiatives, identifying functional or configuration-related bottlenecks and recommending corrective actions.
• Contribute to weekly and monthly reports with updates on service tickets, incidents, SLAs, and functional health metrics.
• Remediate functional-level IAVA findings in collaboration with security and architectural teams (e.g., addressing deprecated workflows or permissions risks).
• Collaborate with monitoring and operations teams to interpret system alerts related to SharePoint availability and proactively prevent downtime.
• Participate in meetings and reviews related to system performance, modernization initiatives, and process optimization.
• Promote adoption of modern SharePoint features, encouraging secure and efficient collaboration practices across the organization.
• Document and share best practices, standard operating procedures (SOPs), and configuration guides to support consistency and compliance.
• Act as the primary…