Senior Salesforce Developer; Sales, Service & Fonteva

Position: Senior Salesforce Developer (Sales, Service & Fonteva)
* Senior Salesforce Developer (Sales, Service & Fonteva)
* The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

* Organization:
* American Retirement Association (ARA)

* Location:

* Hybrid (On-site 3+ days/week), Arlington, VA

* Position Type:
* Full-Time | Exempt

* About ARA
* The American Retirement Association (ARA) empowers retirement professionals to help all Americans achieve a secure retirement. Through education, advocacy, and innovation, we support a broad community of practitioners and organizations across the retirement ecosystem.

* Position Summary
* ARA is modernizing its member and customer experience on Salesforce, with Fonteva as our association management platform and integrated Sales Cloud and Service Cloud capabilities. We are hiring a senior, hands-on developer who can also operate as a solution architect: shaping patterns, leading technical design, and delivering high-quality builds that are scalable, secure, and easy to support.

This role partners closely with business stakeholders, IT leadership, and our implementation partner. You will design and build end-to-end solutions across membership, events, commerce, service/case management, sales, and reporting, while helping establish the technical standards and operational discipline required for long-term success.

* Key Responsibilities
* * Own technical design and delivery across Salesforce Sales Cloud, Service Cloud, and Fonteva, including configuration, Apex, Lightning Web Components (LWC), and Flow.

* Translate business requirements into clear solution designs (data model, security model, integration patterns, automation approach) with maintainability and scale in mind.

* Build and optimize for performance and governor limits (bulkification, async patterns, query selectivity), especially in a managed-package environment (Fonteva, Docu Sign, etc.).

* Design and implement integrations using Salesforce-native capabilities (REST/SOAP APIs, Named Credentials, Platform Events, scheduled/asynchronous processing) and/or middleware as appropriate.

* Establish and enforce development standards: code reviews, automated testing, documentation, release readiness, and change control.

* Implement a reliable Dev Ops approach using Git and modern deployment practices (SFDX/CI/CD; tools such as Copado or Gearset where applicable).

* Partner with the Fonteva implementation team to capture system intelligence and institutional knowledge, ensuring knowledge transfer, documentation, and a clean transition to steady-state operations.

* Improve data quality and operational resilience through validation, automation, monitoring, and proactive remediation.

* Support and enable internal teams through training, technical guidance, and thoughtful change management; mentor other admins/developers as needed.

* What Success Looks Like
* * First 30 days:
Understand ARA’s operating model and key member-facing workflows; establish development standards, environments, and release cadence; deliver a small set of high-priority fixes/enhancements.

* By 60 days:
Produce clear technical designs for upcoming work; improve observability and data quality controls; implement reusable patterns for automation and integrations; reduce rework through stronger testing and code review discipline.

* By 90 days:
Operate as a trusted technical owner for the Salesforce/Fonteva platform; accelerate delivery without sacrificing quality; improve supportability with documentation and knowledge transfer; stabilize post-launch operations with measurable improvements in cycle time and defect rates.

* Required Qualifications
* * 7+ years of Salesforce platform experience delivering production solutions, including hands-on, complex Apex and modern Lightning development (LWC).

* Demonstrated experience in an integrated Sales Cloud and Service Cloud environment (shared data model, service processes, and cross-functional workflows).

* Demonstrated experience delivering in a nonprofit or association setting with Fonteva is strongly preferred.

* Strong command of Salesforce data modeling, security/sharing, and automation design, balancing declarative and programmatic approaches appropriately.

* Integration experience using APIs and event-driven patterns; comfortable troubleshooting end-to-end issues across systems.

* Experience with Dev Ops and disciplined release management (Git, CI/CD, environment strategy, deployment tooling).

* Ability to communicate technical decisions clearly to both technical and non-technical audiences; strong collaboration and stakeholder management skills.

* Preferred Qualifications
* * Salesforce certifications such as Platform Developer I/II, Application Architect, Integration Architect, or relevant domain certifications (Sales/Service).

* Experience Cloud and identity experience (SSO via SAML/OIDC, JIT provisioning, community user management) in a member-facing context.

* Association, membership, events, credentialing, and…