Field Tech Senior Specialist

Req : 360277

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Specialist to join our team in Arlington (REMOTE), Virginia (US-VA), United States (US).

The Ad-Hoc MSD AV Technician provides specialized audiovisual support within Deskside Services at Headquarters under Mission and Site Support Services in the Service Delivery Line of Business, focusing primarily on ensuring the proper functioning of conference room technologies while also incorporating general deskside duties to maintain IT reliability and minimize disruptions during meetings, conferences, or events. Leveraging expertise in audiovisual equipment setup and troubleshooting, along with knowledge of conference room technologies such as computers, audio systems, and large screen displays, this role assists customers with scheduled rooms to verify that all components work seamlessly together and performs periodic proactive inspections to prevent issues like inadvertent disconnections.

Strong problem-solving skills for AV integration and connectivity issues, combined with proficiency in hardware and software troubleshooting, enable quick resolutions and setup assistance for facilitating events. Strong customer service and interpersonal skills, familiarity with ITSM tools like Service Now, and the ability to provide timely on-site support ensure positive user experiences, while contributing to comprehensive site support that enhances productivity and operational efficiency across headquarters facilities.

• Expertise in audiovisual equipment setup and troubleshooting

• Knowledge of conference room technologies including computers, audio systems, and large screen displays

• Strong problem-solving skills for AV integration and connectivity issues

• Proficiency in hardware and software troubleshooting for meeting environments

• Strong customer service and interpersonal skills

• Ability to perform proactive inspections and maintenance

• Minimum 5 years' of experience supporting audio/visual (A/V) roles or responsibilities

• Bachelor degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program.

• Ability to obtain a Public Trust clearance

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $83,204 - $124,806. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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