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IT Consultant Systems Analyst Technical Support

Service Desk QA Analyst — ServiceNow & ITIL Expert

Job in Arlington, Arlington County, Virginia, 22201, USA
Listing for: DMI
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    IT Consultant, Systems Analyst, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A premier digital services provider is looking for a Service Desk Quality Analyst in Arlington, Virginia. You will be responsible for managing the Quality Assurance Program to ensure high-quality support for a federal customer. This role requires a Bachelor's degree in Computer Science or Engineering, strong experience with Service Now, and preferred certifications like ITIL. You will review performance metrics, coach staff, and implement corrective actions to enhance service quality.

The position requires U.S. citizenship and the completion of a background investigation.
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