Delivery Senior Analyst
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-03-01
Listing for:
NTT DATA
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
IT Support, IT Consultant, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Why consider this job opportunity
Salary range starting from $55,152 up to $114,900
Potential eligibility for incentive compensation based on individual and company performance
Comprehensive benefits package including medical, dental, vision insurance, and 401(k) with company match
Flexible spending or health savings account options available
Opportunities for career advancement within a global leader in technology services
Remote work option providing flexibility in work location
What to Expect (Job Responsibilities)- Manage shift operations for the Service Desk, ensuring 24/7/365 coverage
- Serve as the point of escalation for complex or unresolved issues during shifts
- Monitor compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Standard Operating Procedures (SOPs)
- Proactively address operational challenges and implement improvements to enhance customer satisfaction
- Foster accountability and consistency across the team while supporting seamless IT service operations
- Minimum of 4 years of work experience in a relevant field
- Ability to obtain a Public Trust clearance
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Proficiency in ticketing systems and ITSM tools
- Bachelor's degree in a related field
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×