ServiceNow Development Engineer, Leo Devices and Systems Infrastructure, Leo Enterprise

Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control:
This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government‑imposed requirements related to the nature of the work and/or where it will be performed.

Leo Devices & Systems Infrastructure team is looking for an experienced Service Now Engineer/Developer to join our team. This role will be responsible for the configuration, development, and ongoing maintenance of the Service Now platform, ensuring that it meets the needs of our business while delivering a smooth, high‑quality user experience. As a Service Now Administrator, you’ll manage and configure modules, implement workflows, and provide technical support, playing a key role in driving process automation and enhancing service delivery across the organization.

• Architecture - Knowledgeable of Service Now’s core capabilities, extensibility, and best practices when designing solutions for business customers.
• Administration – Experience upgrading, configuring, and maintaining Service Now’s core, modules, workflows, and integrations with minimal disruption to business customers.
• Support - Troubleshoot and resolve user and service issues along with optimizing performance of Service Now, integrations, and customization.
• Customizing - Create and modify forms, fields, and UI elements using JavaScript, Glide API, and Service Now scripting to meet business requirements.
• Workflow and Integrations - Build and maintain integrations with external systems using REST/SOAP APIs, MID Servers, and third‑party tools.
• Middle‑ware and ETL architecture and development - Design, develop, and deploy resources for interfacing Service Now with other systems.
• Reporting and Analytics - Create and maintain dashboards, reports, and data analytics tools to improve decision‑making and service delivery.

Leo Devices & Systems Infrastructure is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the Service Now platform for the organization along with other team services and its respective infrastructure. The ideal candidate is innovative and has great problem‑solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation.

You will need to work with non‑technical and technical teams to translate business cases to scalable solutions for multiple teams.

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee‑led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

At Amazon, our mission is to be the most customer‑centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

• Bachelor’s degree or above in Computer Science, Computer Engineering, Information Management, Information Systems, or other related discipline.
• Experience working with customers, technical teams, and management to collect requirements, describe software product features, and technical designs.
• 3+ years of database administration experience.
• Certified Service Now Administrator (CSA) and Certified Application Developer (CAD).
• 3+…