Walkup Help Desk Desktop Support Specialist

Come join our growing team with a 21st Century Vision! At Kayla Tek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose Kayla Tek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service.

Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.

Comprehensive Medical, Dental, Vision plans, FSA, HSA, 401(k) with company match, Short-Term and Long-Term Disability, Life and Accidental Death and Dismemberment Insurance, Paid Time Off, 11 Paid Holidays, Employee Assistance Program (EAP), Professional Development Program, Military Leave Support, Referral bonuses and more!

Kayla Tek has an exciting Walk-up Desktop Support Specialist opportunity supporting the AFNCR IT contract at the Pentagon.

Arlington, VA - 100% on site

• Essential team member of the Walk-up Desktop Support Team supporting the Air Force.
• Responds to user requests for assistance by phone and in person.
• Installs and modifies computer hardware and software.
• Diagnoses hardware, software, and operator problems and recommends remedial actions or procedural changes.
• May load and configure software such as operating systems and environments and application.
• Provides technical assistance and training to system users.
• Serves as the Tier 2 point of contact for troubleshooting hardware/software PC and printer problems.
• Fulfills or restores service within performance requirements.
• Provide installation and support services for computer hardware, standard and local software applications, communications, e‑mail accounts, desktop and laptop systems, multi‑function output devices, and computer support to both local and remote users.
• Installation services include managing the setup, installation, moves, adds, and changes for IT hardware and software. Assist users with hardware, software, and operational support requirements using industry standard practices. Tickets will be retrieved from the Remedy system.
• Troubleshoot IT related hardware, e.g., computers, laptops, printers, scanners, speakers, PDA's, cell phones, monitors, desktop cameras, and other peripheral devices, software, etc., to determine the best method of repair.
• When necessary coordinate the repair activities with the manufacturer or extended warranty vendor.
• Have basic LAN (Local Area Network) and WAN (Wide Area Network) operational knowledge and/or general working knowledge of how devices on a network communicate with each other.
• Provide IT services for MS Internet Explorer applications, and common system software.
• Provide IT infrastructure after hours & weekend support as necessary.
• May cross‑train and support other areas of the contract when needed or as requested.

• Minimum Years of
  
  Experience:
  
  2 years, which at least one year must be specialized. Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a Field Operations team. General experience includes information systems development and other work in the client/server field, or related fields.
• Minimum Education:
  
  An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance or an applicable training certificate from an accredited training institution. Education and experience requirements may be substituted with:
  Two years applicable experience may be substituted for a degree.
• Active DOD Secret Clearance (no interims).
• Experience with DoD Risk Management Framework (RMF).
• Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
• Currently possess DoD 8140, Security+CE or higher required at start.

The above…