End User and Systems; AV​/VTC Technician Security Clearance

Position: End User and Systems (AV/VTC) Technician with Security Clearance
Job Title:

End User and Systems (AV/VTC) Technician Job Category:
Information Technology Time Type:
Full time Minimum Clearance Required to Start:
Top Secret Employee Type:
Regular Percentage of

Travel Required:

Up to 10% Type of Travel:
Local *
*
* The Opportunity:

Responsible for providing Audio Video/Video Conferencing support to end users across multiple support facilities. The candidate is responsible for delivering professional, high-quality services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents. This candidate will support unclassified equipment, some of which is in classified space. Responsibilities:
• Manage and maintain Multimedia Streaming Systems and Video Conferencing (VTC) equipment ranging from simple desktop to more complex integrated Audio-Video systems.

• Configure and maintain collaboration tools (Microsoft Teams, Microsoft Live Events, CISCO Webex) and audio/video streaming software.

• Provide recommendations and expertise on collaboration tools and video streaming software.

• Design and implement new hardware and software configurations for video teleconferencing and telecommunications/multimedia equipment

• Identify, isolate and classify network faults identified either manually or via available network management tools.

• Assist with setting up Audio/Video for in person and/or hybrid events to include providing user training and support

• Responsible for documenting and recording all details of the identification and resolution of any network faults on the customer networks using the help desk ticketing software and tracking to completion.

• Provide extensive troubleshooting and testing of video conferencing audiovisual equipment (multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.)

• Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, and networks.

• Document incidents, including opening case, updating with current status and timely closure.

• Test, configuration, and troubleshooting of IP and ISDN networks in support of videoconferencing and A/V equipment

• Coordinate and schedule equipment and software testing and pre-checks in advance of VIP and high visibility events

• Recommends customer service and IT process support enhancements, researching and recommending new technologies and procedures

• Self-motivated and proactive - able to work independently and identify opportunities and develop new ideas for efficiencies

• Able to plan and prioritize workload to ensure objectives and tickets are achieved on time.

Qualifications:

Required:

• Top Secret required

• Ability to obtain/maintain EOD Suitability Clearance

• Typically has a University Degree (BA/BS) and 10 years of experience or Masters and 7 years experience or 16 total years of experience.

• Background in supporting WIN 11 OS, O365 products, active directory and MDM solutions, AV

• Previous experience using ITSM tools for ticket tracking Desired:
• Familiarity with using Service Now

• Experience supporting organization senior staff (e.g. VIPs)
- _________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day.

You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is…