Operations Support System Specialist

Russell Tobin & Associates is seeking an Assessment Operations Specialist to work with one of our industry-leading online e-commerce clients. The candidate will support both Assessment Build & Launch and Assessment Support functions, ensuring operational efficiency across the ITA Assessment Operations team. This position is onsite in Arlington, VA.

$34.00/hr - $37.00/hr

Arlington, VA (onsite)

The Assessment Operations Team supports end-to-end implementation and subsequent support of Amazon's suite of online assessments. The Assessment Operations Specialist will own tactical assessment work as needed to support broader team projects and may lead small-scale initiatives to implementation. This specialist will support in data retrieval/documentation processes as needed from the team, relying on limited experience and judgment to plan and accomplish goals.

The specialist works under general supervision; reporting to a team manager. A certain degree of creativity and latitude is required.

• 2+ years of experience with tech systems; able to learn basic systems. Experience with online assessments, escalation and support management is preferred. Ticket management systems.
• Excel – analyze data
• Bachelor's degree or equivalent experience
• Experience with technical tools and systems
• Strong attention to detail and problem-solving abilities
• Excellent organizational and time management skills
• Ability to work effectively in a fast-paced environment

• Execute day-to-day operational tasks across assessment build and support functions
• Support the testing and validation of assessment workflows
• Assist in troubleshooting and resolving assessment-related issues
• Maintain accurate documentation of processes and procedures
• Collaborate with internal teams and third-party vendors
• Support ticket management and resolution
• Contribute to process improvement initiatives
• Assist in monitoring and reporting operational metrics

Must be authorized to work in the United States

This role offers the chance to impact financial performance, gain exposure to strong leadership principles, and grow professionally — all with competitive pay and potential for long-term engagement.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k) retirement savings plan, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

• Associate

• Contract

• Analyst, Administrative, and Information Technology

• Internet Marketplace Platforms