Senior Systems Administrator​/Task Lead

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit www.

Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Empower AI:As theSenior Systems Administrator/Task Lead (NCR), you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC) as part of DISA’s Joint Service Provider (JSP) Service Delivery contract. You will be responsible for managing a team of highly qualified professionals and interacting daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs.

Further, you will participate in the planning and implementing key OMC IT initiatives anticipated during this effort. Although this position resides in the NCR, there may be a requirement to travel to Naval Station Guantanamo Bay (NSGB) occasionally. In assuming this position, you will be a critical contributor to meeting Empower AI's mission:
To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

Highlights of Responsibilities:

Team Leadership & Service Management:

• Lead and manage a team of IT Support Technicians in the NCR, providing technical support to OMC system users.
• Create and manage work schedules, track daily attendance.
• Develop and implement initiatives to improve daily operations of the OMC Service Center.
• Develop performance measurements (goals/metrics/reports) utilizing the service desk platform. Provide feedback to team members on customer service, communication, and technical skills to enhance support quality.
• Implement and maintain an enterprise knowledge base, leveraging knowledge management best practices.
• Assess staff performance, conduct reviews, and contribute to personnel changes.
• Facilitate professional and technical development opportunities for the team.
• Utilize ITIL best practices to enhance and optimize services provided to end users.

Systems Administration & Infrastructure Support:

• Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure, supporting approximately 400 users.
• Provide O&M support for Special Access System domain, storage, SQL database, workstation, and printer infrastructure, supporting approximately 150 users.
• Administer and maintain the Microsoft Active Directory environment, ensuring its stability, security, and performance.
• Manage Group Policy Objects (GPOs) to enforce security policies and configurations.
• Implement and manage Active Directory security controls, including privileged access management (PAM) and least privilege principles.
• Develop and maintain Active Directory documentation, standards, and procedures.
• Support replication of network file share volumes via Distributed File System with Replication (DFS-R) between the NCR and NSGB locations.
• Provide support for a Net App storage area network (SAN), VMware vSAN, and encrypted file storage capabilities.
• Support the technical upgrading and maintenance of desktop systems.
• Verify and implement system upgrades to ensure longevity and optimal performance.
• Provide systems recovery and repair operations, employing industry best practices for troubleshooting and fault isolation.
• Conduct the planning, implementation, validation, and verify all server…