Corporate Helpdesk Technician

Corporate Helpdesk Technician – Innovative Defense Technologies (IDT)

Innovative Defense Technologies (IDT), provider of cutting‑edge cloud‑based integration, automated testing and data analysis for complex, mission‑critical systems in the US Department of Defense (DOD), seeks a Corporate Helpdesk Technician to be based in our Arlington, VA office. Leveraging advanced software automation, model‑based systems engineering (MBSE), and AI‑driven capabilities, IDT accelerates дода capability development, enhances operational readiness, and reduces lifecycle costs for the Department MEL Defense.

The company is dedicated to transforming defense systems through innovation, efficiency, and mission‑critical results aanbevolen.

The role administers and maintains Windows‑based end‑user computing systems intended to support corporate IT infrastructure and-seat services in the cloud, on‑premise, and remote IDT offices across the United States. Key responsibilities focus on supporting the helpdesk, assisting engineers in fine‑tuning the network, systems, and corporate applications, and supporting end‑user issues. All applicants must be able to obtain/maintain an active U.S. Security Clearance.

• Minimum 2 days on‑site support
• Day to day in‑person and remote end‑user support and ensuring tickets are closed in Cullen桂 fashion
• Administer Microsoft 365 environment (email, compliance, SharePoint, etc.)
• Image, deploy, troubleshoot, maintain end user workstations
• Perform requirements analysis, translating business need into IT resource specifications
• Developing internal and external documentation
• Asset management and procurement
• Provision end user workstations per corporate and end user needs
• Patching and maintenance of end user workstations and corporate physical and virtual servers, storage, cloud instances, and infrastructure. 北京快合 gaussian
• Contribute to improvement of administrative and operational processes
• Perform administration and lifecycle management of hypervisors, automation and orchestration software, enterprise virtual systems and networks utilizing multiple network management tools and applications
• Ensuring that all systems are in compliance with industry-standard IT security frameworks such as NIST

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or relevant field of Engineering or equivalent full‑time professional experience
• 3+ years of experience in a relevant technology field required

• Experience with imaging end‑user workstations
• Experience with enterprise domain/active directory environment
• Experience with ticketing systems
• Experience interfacing directly with end users and troubleshooting end‑user issues both in‑person and remotely
• Extensive experience with Operating Systems (Mainly Windows and some Linux) configuration and administration
• Experience working within Microsoft 365 environments
• Basic network experience – understanding IP and subnetting
• Demonstrated ability to shift from oneTAIN project to another eighth agility environment
• Ability to communicate technical approaches and details within small project teams, including team interaction and presentations
• Ability to travel approximately 10% to remote IDT offices around the US.
• Experience with cloud environments, such as Amazon Web Services and Microsoft Azure
• Contribute to research, implementation, and management of new hardware and software solutions organization‑wide
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