Service Desk Analyst Security Clearance

Position: Service Desk Analyst with Security Clearance
Zachary Piper Solutions is seeking a Service Desk Analyst to join our team supporting a federal program in Arlington, VA. This role provides first-line technical support for client-specific applications, hardware, and network systems in a fast-paced, ITIL transitional environment. ACTIVE SECRET CLEARANCE REQUIRED Responsibilities:
• Provide walk-in, phone, and email support during service hours.
• Log and track incidents in the ITSM system with accurate documentation.
• Troubleshoot and resolve hardware, software, and network issues.
• Support client-specific applications and standard desktop tools.
• Analyze and recommend alternative solutions to meet customer needs.
• Identify areas for improvement to enhance customer satisfaction.
• Participate in cross-functional team processes and ITIL best practices.
• Perform physical tasks such as lifting up to 40 lbs. and setting up equipment (computers, servers, network devices).

Required Qualifications:

• High school diploma or equivalent.
• ACTIVE SECRET CLEARANCE
• Active IAT Level II certification at start date (one of the following): ○ CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP
• 3+ years of experience as a Service Desk Analyst with proven support experience.
• Strong verbal and written communication skills.
• Ability to multitask, manage time effectively, and respond to last-minute requests.
• Analytical mindset with attention to detail and accuracy. Compensation & Benefits:
• Salary: $70,000–$72,000
• Comprehensive benefits package including medical, dental, vision, 401(k), PTO, and holidays. This job opens for applications on 11/24/2025. Applications for this job will be accepted for at least 30 days from the posting date.