Engagement Manager, Professional Services, US SDT EM Services Practice

Engagement Manager, Professional Services, US SDT EM Services Practice

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The Amazon Web Services Professional Services (Pro Serve) team is seeking a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects. The role blends technical expertise with strong project leadership to drive successful implementations of AWS-based solutions. You will bridge business requirements with technical solutions, facilitate discussions, and ensure alignment with customer outcomes. Applying AWS frameworks such as Well‑Architected and Cloud Adoption Framework, you will translate customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.

You will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks while achieving and maintaining relevant AWS certifications and domain‑specific expertise.
As you progress, you will lead increasingly complex projects, shape cross‑organizational technical strategies, and establish best practices in your domain. Your management and leadership capabilities will enable you to execute project plans, proactively identify and manage risks, resolve issues, and drive projects to successful completion, exceeding customer expectations.

• Lead and manage complex cloud migration and implementation projects.
• Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.
• Bridge business requirements with technical solutions, facilitate engineering discussions, and ensure alignment with customer business outcomes.
• Distill customer needs into clear technical requirements and map them to business outcomes.
• Decompose complex technical problems into actionable, deliverable solutions.
• Contribute to technical documentation and define documentation standards.

• 3+ years of experience in cloud computing.
• Experience in project management of technical programs.
• 3+ years of experience with software development life cycle (SDLC);
  Waterfall/Agile/iterative methodologies.
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience.

• AWS experience preferred.
• Project Management Professional (PMP) and/or AWS Certified Solutions Architect – Associate.
• Strong understanding of AWS services, architectures, and best practices.
• Experience applying AWS frameworks like Well‑Architected and Cloud Adoption Framework.
• Proven ability to establish technical credibility with engineering teams and senior technical decision‑makers.

Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.