Service Desk Technician
Listed on 2026-01-10
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IT/Tech
Technical Support, IT Support, HelpDesk/Support
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance.
Responsibilities- Provide first-level contact and problem resolution for all users with assigned software application problems.
- Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
- Respond to users requests for technical assistance in person, via phone or electronically.
- Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
- Assist with installing, troubleshooting, diagnosing and resolving Windows servers and other computer-related equipment problems to ensure functional operation.
- Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead.
- Inform and meet with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation.
- 2+ years experience in a Service Desk environment
- CompTIA Security+ REQUIRED
- Secret Clearance
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $49,600.00/Yr.
- USD $82,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Race/Sex/Disability Status/Veteran Status
Senioriry level- Entry level
- Full-time
- Information Technology
- IT Services and IT Consulting
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