Help Desk Team Lead​/Help Desk Technician Onsite Secret Clearance

Team Lead / Help Desk Technician

Location:

Department of Navy (Pentagon) Arlington, VA (Working onsite every day)

Pay Rate: $100,000

Period of Performance: 5 year contract

Clearance:
Must have at least a Secret Clearance for this position.

Mindbank Consulting Group has an immediate need for a Team Lead Help Desk Technician.

• Lead and work with a help desk team of 7-10 technicians, ensuring the team remains on tasks.
• Coordinate with Federal Government manager on what the team is working on, prioritizing workloads.
• Assist with help desk duties to include installation and administration of computer hardware, software, and networks.
• Perform in-depth analysis, diagnosis, and resolution of desktop and workstation issues.
• Serve as the point of contact for escalated troubleshooting of PC hardware and software, desktops, workstations, printer problems, and network applications.
• Provide mobile device and wireless support; coordinate requirements for wireless assets as requested.
• Plan installations, transitions, and cutovers of wireless devices and network components and capabilities.
• Install, test, and operate wireless and data communication network devices.
• Support Video Teleconference (VTC) and Wireless technician.

• 7 years of experience in the Information Technology field with experience leading a team as a lead Technician.
• Experience in PC and mobile/wireless technologies, including expert knowledge of PC operating systems, networking, and mail standards.
• Must have a Security+ Certification.
• Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.
• Excellent coordination and leadership skills, able to prioritize in a very fast paced environment.
• Strong follow-through skills, ability to think 2-3 steps ahead on client needs.
• Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term Disability
• Short Term Disability
• 401(k) Plan
• Paid Time Off – 10 vacation days and 11 government holidays paid.
• Training and Education Reimbursement
• Referral Bonuses

As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.

Mid-Senior level

Full-time

Information Technology