Senior Tier II Service Desk Lead; Federal
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-01-09
Listing for:
DMI
Full Time
position Listed on 2026-01-09
Job specializations:
-
IT/Tech
IT Support, IT Consultant, IT Project Manager, Systems Administrator
Job Description & How to Apply Below
A leading digital services provider in Arlington, VA, is seeking a dedicated Service Desk Level II to oversee Tier 1 support operations for a federal government client. The ideal candidate will have significant experience in IT management, particularly in a service desk environment, with strong leadership and ITIL certification. Responsibilities include managing the support team, ensuring SLA compliance, and driving service improvement initiatives.
Candidates must be US citizens and may need to obtain a public trust clearance.
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Position Requirements
10+ Years
work experience
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