IT Customer Service Analyst

Accenture Federal Services (AFS) is seeking an IT Operations Service Analyst to provide technical support to AFS people in the Arlington, VA office, as well as remote support around the US, to ensure that IT services are delivered to meet business needs.

• Receive and respond to customer issues and requests while working in a team environment, following established procedures, and updating relevant systems as appropriate.
• Exhibit proficient technical skills and excellent customer service.
• Complete hardware upgrades and repairs, troubleshoot software, and complete other technical and non-technical tasks as necessary.
• Work on special projects as needed.
• Work hours are 8 AM - 5 PM, Monday through Friday, in the office, with frequent overtime. Hours are not flexible.
• Occasional travel to other offices may be required.

• Minimum 6 months experience in:
  • Support/troubleshooting Microsoft Windows 11
  • Support/troubleshooting M365
  • Providing customer service
• Proven ability to work independently and as a team member
• Must be a U.S. citizen

• Good communication (oral and written) and interpersonal skills
• Strong attention to detail and excellent customer service
• CompTIA A+ certification
• Microsoft Desktop certification(s)
• Experience repairing Dell laptops
• Previous work on US Federal engagements

California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$61,700 - $109,400 USD

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.

This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a…