IT Services Support Specialist

Overview

We are seeking a IT Service Support Specialist to join our team at the F-35 Joint Program Office (JPO). Tek Synap is a fast-growing high-tech company that serves Federal Government customers with information management and IT services. We offer full-time employees a competitive benefits package including health, dental, vision, 401K, life insurance, short-term and long-term disability, vacation time and holidays.

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Work environment and physical demands information is provided below under Work Environment and Physical Demands.

Additional job information and related notices may be included as appropriate and compliant with policy.

• Deliver Tier 1/2 IT support for JPO’s 1,500–4,000 users.
• Manage tickets, perform troubleshooting, and escalate as needed.
• Support onboarding and training of end users.
• Provide customer-focused service to U.S., partner, and FMS stakeholders.

• Associate’s degree (Bachelor’s preferred) in IT or related field.
• 3+ years of helpdesk or IT service support experience.
• Proficiency with ITSM tools (Service Now, Remedy).
• Strong customer service and troubleshooting skills.
• DoD 8570: IAT Level I (A+ CE, Network+ CE, or equivalent).
• Active Secret clearance.

• Helpdesk / ITSM systems (Service Now, Remedy)
• Tier 1/2 troubleshooting (Windows, Linux, networks)
• Customer service & user training
• Ticket management & escalation procedures
• Knowledge base maintenance and documentation

• Location:
  
  Arlington, VA
• Type of environment:
  Office
• Noise level:
  Low
• Work schedule:
  
  On-site
• Amount of Travel:
  Minimal (5%); primary presence required in Arlington, VA for user support. Limited travel for surge user training or deployment activities.

• Regularly use hands to handle, feel, and reach; talk and hear.
• Stand, walk, sit, climb or balance; stoop, kneel, crouch, or crawl.
• Lift up to 10 pounds regularly; up to 25 pounds occasionally; up to 50 pounds infrequently.
• Vision requirements: close, distance, peripheral, depth perception, and ability to adjust focus.

US Citizenship is required. Active Secret clearance is required;
Top Secret/SAP preferred where applicable.

Tek Synap does not discriminate on the basis of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other protected status. Employment decisions are based on merit, qualifications, and abilities.