Senior Associate – Network Operations

Senior Associate – Network Operations at Turnberry Solutions

Duration: 12+ months

Location:

VA-Arlington

Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Senior Associate, you will join Turnberry's Digital Modernization practice, where technology and strategy combine to deliver exceptional digital experiences, empowering organizations to thrive in today's digital market.

• Monitoring and Observability
  • Administer and optimize PRTG and other monitoring tools for infrastructure and application observability
  • Create and maintain alerts, dashboards, and reports to proactively detect performance issues
  • Evaluate and recommend enhancements to monitoring strategies and tools
• Incident Management
  • Act as first responder for system and application incidents, performing initial troubleshooting and triage
  • Coordinate major incident response, including engaging on‑call teams and vendor resources
  • Provide timely and accurate IT communications during outages and service disruptions
  • Document incidents, root cause analysis, and resolution steps for knowledge sharing
• Enterprise Scheduling
  • Administer Control‑M workload automation across mainframe and distributed platforms
  • Migrate jobs and processes from test to production environments
  • Troubleshoot and resolve scheduling conflicts and automation issues
  • Maintain detailed documentation of production schedules and processes
• Mainframe and Distributed Systems Support
  • Monitor IBM z/OS mainframe and distributed systems for performance and availability
  • Perform system health checks, capacity analysis, and apply patches
  • Assist with hardware/software maintenance and vendor coordination
• Continuous Improvement
  • Implement new technologies and processes to enhance monitoring, automation, and incident response
  • Train peers on observability tools and best practices
  • Stay current on emerging trends in IT operations and monitoring

• Education
  • Technical diploma/certificate or equivalent experience
• Experience
  • 2+ years in IT operations or NOC environment
  • Hands‑on experience with IBM mainframe (z/OS), Control‑M, and PRTG
  • Familiarity with Windows, Linux, and hybrid cloud environments
• Skills
  • Strong troubleshooting and analytical skills
  • Knowledge of application monitoring and observability principles
  • Excellent communication skills for incident updates and stakeholder engagement
  • Ability to work independently and in a team environment
• Preferred Certifications
  • IBM z/OS Fundamentals
  • BMC Control‑M Certified Associate
  • Network/Application Monitoring Certification (e.g., PRTG)

The salary range for this role is $60,000 to $90,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements).

Onsite work expected – Day 1.

At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds makes us a better Turnberry. Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status;

national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA) – Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnb