Client Services Manager

i360 is seeking a Client Services Manager to help maintain and support current i360 clients and assist in growing new business by driving the new client onboarding process. The ideal candidate is someone who has prior experience in either the campaign or non-profit sectors and has familiarity with diverse datasets and technology. The Client Services Manager is responsible for client onboarding, training and client education, as well as general support for a large client base.

Additionally, the Client Services Manager will be a valued resource in helping to improve customer support and increase overall client satisfaction.

i360 is the leading data and technology provider for the pro-free market political and advocacy community. Located in the Washington, DC, area, i360 builds solutions central to how issue advocacy groups and political campaigns use data and technology. As a result, our company sits at the center of driving voter engagement in the upcoming campaign cycle and beyond. We value teammates with strong communication skills, a passion for leveraging front-end technologies to create user-friendly applications, and a desire to see their work significantly impact and empower people to participate in the political process.

• Drive the client onboarding process from executed agreement to thorough understanding of i360's product offering
• Conduct in-depth presentations and trainings via online webinar
• Develop support materials and fill in necessary gaps in order to increase customer satisfaction
• Provide technical support to active clients via i360's support channels - including online chat, and ticketing systems
• Collaborate closely with the Accounts teams to successfully onboard and support client's ongoing needs

• Experience collaborating and communicating with both internal teams and external partners or stakeholders to achieve work objectives
• Experience proactively problem solving and driving solutions

• CRM software and political technology (i360 is a plus)
• Experience creating written content

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.