IT Service Desk Analyst II; Tier II
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-01-12
Listing for:
Simple Technology Solutions, Inc. an SBA 8(a) & HUBZone Company
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support, IT Business Analyst
Job Description & How to Apply Below
A technology solutions provider based in Arlington, VA is hiring a Customer Service Analyst (Tier II) to provide technical and customer support in a structured Technology Operations Center environment. Responsibilities include troubleshooting escalated user issues, managing service requests, and collaborating with teams to enhance service delivery. The ideal candidate will have an Associate’s degree and 2-6 years of relevant experience, along with skills in Microsoft 365 and Service Now.
Competitive opportunities align with personal and professional growth.
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