Axon Systems Administrator

Join SBC Innovations and contribute to cutting-edge systems integration in a dynamic federal enterprise environment. Please help us maintain and enhance our enterprise-level IT systems, ensuring security, efficiency, and optimal performance across our extensive network of devices.

At SBC Innovations, we are dedicated to finding and hiring talented individuals with the right attitude, tenacity, and motivation. We truly believe in the value you bring to our organization.

We are seeking a highly motivated mid-level (Tier 1-2) IT support specialist to join our team. Management, technical troubleshooting, and day-to-day IT support across a cloud-based SaaS/Axon Evidence Video Retention system. The ideal candidate is detail-oriented, communicates effectively, and possesses strong problem-solving skills. A solid understanding of networking fundamentals and basic security best practices is preferred.

• User Account Management
• Create, modify, and deactivate user accounts across cloud-based systems
• Manage user permissions, groups, and access levels
• Maintain accurate user access documentation and ensure compliance with onboarding/offboarding processes

• Provide tier 1-2 support related to the cloud-based Axon evidence video retention system (VRS) and applicable hardware and software
• Escalate complex issues to the appropriate internal team or vendors when necessary
• Review and assess vendor release notes, updates, and schedule enhancements for supported applications, providing communication to stakeholders when necessary
• Communicate ticket status updates to users and escalate when appropriate
• Perform periodic system configuration reviews to ensure compliance with security and organizational policies
• Contribute to the creation and maintenance of its documentation, SOPs, periodic reports, and onboarding materials

• Maintain detailed logs of technical activities, ticket resolutions, system changes, and end-user interactions
• Follow established procedures and contribute to updating VRS documentation and SOPs

• 2-4 years of experience in IT support, help desk, and/or Systems administration
• Strong troubleshooting and analytical skills
• Experience with user account provisioning (AD, Azure AD, SaaS Identity systems)
• Excellent communication, customer service, and documentation skills
• Ability to manage multiple priorities

• Familiarity with SCRUM methodologies
• Experience with Ticketing Systems
• Exposure to cloud platforms
• Working knowledge of basic networking and cybersecurity fundamentals
• Familiarity with SSO, SAML, or Identity Lifecycle Management
• Certifications are a plus (A+, Network+, Security+, Microsoft 365)
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder engagement abilities
• Ability to manage multiple priorities and work under tight deadlines
• High attention to detail and commitment to operational excellence

You are energized when faced with complex technical challenges and diligently work to identify creative solutions that address these issues effectively. You possess the ability to perform high-quality work, both independently and as part of a team, in a fast-moving and dynamic environment. You have a strong ability to plan and prioritize tasks, enabling you to consistently meet and exceed customer expectations.

Full-Time W2 or 1099/C2C

are available for W2 full-time employees

Must be able to obtain for the position