Solutions Consultant

Decision Lens is seeking a dynamic and results-driven Solutions Consultant to join our Customer Experience team. This role will be embedded with customer organizations for 3+ month engagements, guiding them through successful adoption of the Decision Lens platform in a way that accelerates their strategic priorities, delivers measurable outcomes, and enables lasting transformation.

Customer Enablement and Advisory Services

• Workflow Assessment:
  Assess and recommend functional workflows, use cases, and business scenarios that best leverage Decision Lens capabilities, facilitating structured collaboration among client stakeholders to ensure buy-in and shared understanding of new processes.
• Business Process Mapping:
  Guide customers in mapping their existing business processes to platform features, tailoring configurations to meet real-world operational and mission needs.
• Best Practices Implementation:
  Apply industry best practices and lessons learned from similar client engagements to deliver fast, visible impact and early wins that build momentum.

Change Management and Adoption

• OCM Strategy:
  Execute an Organizational Change Management (OCM) plan to support adoption of the Decision Lens platform and new decision-making workflows, including communication strategies and stakeholder engagement to drive user adoption.
• Embedding Usage & Enablement:
  Execute enablement toolkits—including use cases, quick reference guides, journey maps, visual playbooks, and modular content assets that embed Decision Lens into clients’ everyday operations and make new workflows second nature.
• Hands-On Training:
  Provide hands-on coaching to customer users through training sessions, workshops, and side-by-side working sessions, building confidence and proficiency across all levels of the organization.

Progress Evaluation and Continuous Improvement

• Outcome Measurement & Storytelling:
  Establish experience-led outcome measurement frameworks, leveraging data visualization and visual storytelling techniques to communicate progress and impact to client executives and stakeholders.
• Q  Contributions:
  Contribute to Quarterly Business Reviews (QBRs) to showcase progress, demonstrate tangible outcomes, and recommend next steps or course corrections.
• Expand Impact:
  Identify opportunities to expand platform usage or apply Decision Lens to additional mission-critical use cases within the organization, promoting further value creation.
• Iterate and Improve:
  Capture lessons learned and innovative ideas during the engagement to refine our methodologies and drive continuous improvement in service delivery.
• Time Tracking & Utilization:
  Maintain accurate time tracking for all client work and internal projects to support utilization reporting and client billing requirements.

Collaboration and Product Insight

• Cross-Functional Teamwork & Alignment:
  Collaborate closely with Data Integration Consultants, change management experts, and other internal teams to align technical integration efforts, experience design strategies, and adoption plans into a cohesive end-to-end enterprise solution for the client.
• Voice the Customer:
  Partner with internal Customer Experience and Product teams to communicate customer needs—synthesizing user feedback, experiential insights, and pain points—to help identify areas for product enhancements and feature developments.
• Customer Advocacy:
  Act as a customer advocate, remaining action-oriented and focused on delivering tangible value and mission impact at every step.

• Bachelor’s degree is required (business, public administration, information systems, or related field is a plus).
• 5+ years of experience in functional consulting, process improvement, or business systems analysis — preferably with SaaS solutions and public sector clients.
• Strong understanding of business process analysis, organizational change management, and user adoption strategies.
• Proven experience delivering hands-on client engagements with a bias for action and a focus on measurable value delivery.
• Exceptional relationship-building and stakeholder management skills, with a high degree of emotional intelligence (EQ), and the…