System Administrator II; Salesforce Agentforce Integration

System Administrator II (Salesforce Agentforce Integration) at VT Group (VTG)

VTG is seeking a skilled Salesforce Developer who will be the primary front‑facing contact for Agentforce deployments, defining and steering the Agentic AI strategy and roadmap for our customers. The ideal candidate will have a strong understanding of Salesforce Agentforce best practices and be able to translate business requirements into effective Salesforce solutions. This is a full‑time (direct hire) position offering a competitive salary and comprehensive benefits package.

The role may be hybrid, working remotely with management approval or onsite at our client HQ in Arlington, VA.

• Provide comprehensive oversight for the successful deployment of Agentforce solutions, ensuring seamless integration with existing customer infrastructure
• Design, develop, and orchestrate personal assistant agents and autonomous agents to enhance internal processes and workflows
• Lead discussions around Agentic AI strategy and road‑mapping for customers
• Drive the adoption of foundational Responsible AI principles, including risk mitigation, bias and toxicity testing, and the setup of robust guardrails to ensure ethical and safe AI usage
• Collaborate with stakeholders to gather requirements and translate them into technical specifications
• Provide training and support to end‑users, ensuring they are equipped to utilize Salesforce effectively
• Maintain all current certifications via Trailhead’s maintenance exams
• Acquire additional Salesforce certifications as required, with a minimum of one additional certification achieved per performance period

• 3–7 years of experience
• Proven experience as a Salesforce Administrator with a strong understanding of the Salesforce Platform including Experience Cloud
• Experience leading and overseeing deployments of AI/LLM technologies, including end‑to‑end engagement management
• Experience with LLM prompting (chat
  
  GPT, Claude, etc.) through professional or personal use
• Understanding of prompt builder including Retrieval‑Augmented Generation (RAG)
• Strong problem‑solving skills and the ability to work independently and as part of a small dev team, larger contract team, or broadly as a contributing member of our corporate professional services unit
• Excellent communication skills, with the ability to convey technical concepts to non‑technical stakeholders
• Detail‑oriented with a focus on delivering high‑quality solutions
• A self‑starter with strong organizational skills
• A creative problem‑solver with a passion for learning
• Team‑oriented and adaptable to quick pivots and changing priorities
• Intermediate skill with Microsoft Office 365 product suite with focus on Excel
• Must have and maintain a Secret level clearance

• 4‑year technical degree
• Experience developing conversational AI solutions within regulated industries or highly sensitive environments (e.g., healthcare, finance)
• Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist)
• Experience with AI/ML concepts beyond LLMs, such as natural language processing

This position is contingent upon contract award