Enterprise Jamf Engineer

Overview/ Job Responsibilities

We are seeking a skilled Jamf Engineer to join our Mobile Device Management (MDM) team. The Jamf Engineer will be responsible for the deployment, configuration, and ongoing support of a Jamf Pro-based macOS management solution for approximately 150 users. This role will focus on ensuring a secure, efficient, and user-friendly experience for macOS devices while collaborating with the MDM team to align with organizational IT policies and objectives.

Key Responsibilities:

• Deployment and Configuration:
  Design, implement, and maintain Jamf Pro for managing macOS devices, including device enrollment, configuration profiles, policies, and application deployment.
• Device Management:
  Administer and troubleshoot macOS devices to ensure compliance with security standards, software updates, and organizational requirements.
• User Support:
  Provide Tier 2/3 support for macOS-related issues, working closely with end-users and the IT support team to resolve problems efficiently.
• Security and Compliance:
  Enforce security policies, manage encryption, and ensure devices meet organizational and industry compliance standards (e.g., CIS benchmarks, HIPAA, or GDPR, as applicable).
• Automation and Scripting:
  Develop and maintain scripts (e.g., Bash, Python) to automate workflows, reporting, and device management tasks within Jamf Pro.
• Patch Management:
  Oversee the deployment of macOS updates, third-party application patches, and firmware updates to ensure devices remain current and secure.
• Inventory and Reporting:
  Maintain accurate device inventory and generate reports on device status, compliance, and usage metrics using Jamf Pro tools.
• Collaboration:
  
  Work with cross-functional IT teams to integrate Jamf Pro with other systems (e.g., Entra , SSO, or endpoint security tools) and support broader MDM strategies.
• Documentation and Training:
  Create and maintain documentation for configurations, processes, and troubleshooting guides. Provide training to IT staff and end-users as needed.
• Continuous Improvement:
  Stay updated on Jamf Pro features, macOS updates, and industry best practices to recommend and implement enhancements to the MDM environment.

Experience:

• 3+ years of experience managing macOS devices in an enterprise environment using Jamf Pro.
• Proven track record of deploying and supporting MDM solutions for small to medium-sized user groups (100-200 users).

Technical Skills:

• Expertise in Jamf Pro administration (e.g., Smart Groups, Policies, Pre Stage Enrollments, Self Service).
• Strong knowledge of macOS system administration, including file systems, permissions, and networking.
• Familiarity with integrating Jamf Pro with identity providers (e.g., Okta, Azure AD) and security tools.
• Understanding of Apple’s Device Enrollment Program (DEP) and Volume Purchase Program (VPP).

Soft Skills:

• Excellent problem-solving and troubleshooting skills.
• Strong communication skills to interact with technical and non-technical stakeholders.
• Ability to work independently and collaboratively in a team environment.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Citizenship

• U.S. Citizenship required.

This is a full-time position that requires 2 days per week on-site in Arlington, VA

Preferred Certifications:

• Jamf Certified Associate or Jamf Certified Admin.
• Apple Certified Support Professional (ACSP) or equivalent.

Preferred Qualifications:

• Experience with managing iOS/iPadOS devices in Jamf Pro.
• Knowledge of endpoint security tools (e.g., Crowd Strike).
• Microsoft Intune for mobile device management.
• Proficiency in scripting (Bash, Python, or similar) for automation and customization.

Clearance Preference:

• DHS EOD - 1st priority
• Any DHS badge + DoD Top Secret or Secret - 2nd choice
• DoD Secret or Top Secret + willingness to get EOD clearance - 3rd choice (it can take 45 days to obtain EOD clearance – work can only begin once the clearance is fully adjudicated)

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