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Help Desk Manager
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-01-12
Listing for:
SiloSmashers, Inc.
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Join to apply for the Help Desk Manager role at Silo Smashers, Inc.
This position is part of a proposal submission and is contingent upon contract award.
Location: Arlington, VA (Hybrid)
Clearance: DHS Suitability
Description
Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.
Key Responsibilities
- Supervise Tier 1/2 support staff
- Develop help desk procedures
- Monitor metrics and implement improvements
Minimum Requirements
- 8+ years of IT support experience, with 4+ in management
- Bachelor's degree in IT or related field
- Excellent leadership and customer service skills
- U.S. citizenship and ability to obtain DHS Suitability clearance
Silo Smashers, Inc. is an equal opportunities employer and welcomes applications from all qualified candidates.
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