ServiceNow Developer Security Clearance

Position: ServiceNow Developer with Security Clearance
TIAG is now hiring a Service Now Developer to lead the Service Now platform management functions as well as design, develop, and implement solutions on the Service Now platform. The ideal candidate will have technical knowledge of Service Now architecture and modules, administration, strong problem-solving skills, and the ability to work collaboratively across teams to deliver scalable, enterprise-grade solutions. This is a position that is 100% onsite (5 days/week at the ONR in Arlington).

This position requires a Secret clearance to be able to start work. US or Naturalized Citizenship are a requirement for eligibility.

Position Responsibilities:

* Platform Management:
Oversees configuration and maintenance of the Service Now platform.
* User Administration:
Manages user accounts, roles, and permissions.
* Workflow Automation:
Designs and implements workflows to streamline business processes.
* Application Customization:
Builds and customizes applications within Service Now.
* User Support:
Provides support and troubleshooting for end-users.
* System Optimization:
Monitors system performance and optimizes for efficiency.
* Integrations:
Implements and integrates new systems or add-ons.
* Quality Assurance:
Conducts testing to ensure system functionality and quality before deployment. Qualifications
* Bachelor's degree from an accredited institution
* 5+ years of related experience to include:
* Proficient in configuring and customizing Service Now modules, including Incident Management, Change Management, and Asset Management etc.
* Skilled in developing automated workflows, forms, and dashboards to align with organizational processes.
* Experience integrating Service Now with enterprise systems such as HR systems, and financial tools.
* Ability to establish API connections for seamless data exchange between Service Now and external platforms.
* Knowledge of Service Now System Administration, including user roles, permissions, and access controls.
* Experience providing operational sustainment support to ensure Service Now remains functional and efficient.
* Skilled in creating real-time dashboards and generating custom reports for tracking IT service requests and performance metrics.
* Experience capturing stakeholder feedback to improve Service Now functionality and user experience.
* Ability to measure the quantitative impact of Service Now solutions on mission objectives.
* Active Secret Clearance or current interim
* IAT Level II certification (Security + or equivalent) and Service Now Certified System Administrator (CSA) or Certified Application Developer (CAD TIAG is a federal contractor and an equal opportunity and affirmative action employer that does not discriminate and employment decisions shall be based solely on merit and without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, TIAG maintains an affirmative action plan through which it makes good faith efforts to recruit, hire, and advance in employment qualified individuals with disabilities and protected veterans.