Guest Experience & Front Desk Specialist

Arlington, United States | Posted on 01/19/2026

Duration: 0.5 month

Job Description:

You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues.

Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training.

Duration: 4.5 months

Job Description:

You will learn front desk computer system; check-in and check-out procedures; promote Preferred Guest Program; cashier responsibilities; maintain a house bank and make a deposit and accurate report of receipts daily; group arrivals procedures, guest room assignment and control; walk over procedures; hourly house counts; sell-out controls; room key controls; room up selling techniques; resolve guest concerns. You will learn processes for preparing VIP arrivals, assign amenities, process special needs;

contact top clients prior to arrival; inspect rooms and suites for VIPs/repeat guests prior to arrival; act as liaison between guest and operating departments; maintain and update hotel guests database; escort arriving VIPs/repeat guests to their room and provide hotel tour upon check in; provide highest standard of service; handle VIP complaints efficiently; coordinate teamwork with other departments.

Duration: 3 months

Job Description:

You will learn and assist in operations as a rooms controller and learn about operations from behind the front desk; learn to ensure that all groups are keyed and checked in, meal coupons are organized per the group specifications, and billing is noted in all reservations; learn to coordinate arrivals of groups such as tour and travel reservations, large conventions, and daily airline crew;

learn to utilize the Best Guest report and prepare for the arrivals of members of the loyalty program; learn to analyze the daily occupancy and reach out to airport subsidiaries that accommodate distressed passengers.

Duration: 4 months

Job Description:

You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue;

learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.

• You are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry OR have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA)
• You have shown consistent career growth over the last years.
• You have shown serious commitment to your most recent employers.