Front Desk Agent

Residence Inn Ballston
Residence Inn by Marriott Arlington Ballston
650 N Quincy St
Arlington, VA 22203, USA

Grow Your Career at Residence Inn Arlington Ballston!
Looking for a workplace that values you and your future? At Residence Inn Ballston, we offer more than just a job—we provide opportunities to learn, grow, and succeed in hospitality. Join a supportive, inclusive team where your contributions matter and your career goals are encouraged. Enjoy a prime location in the lively Ballston neighborhood, with restaurants, shopping, and entertainment just steps away.

If you’re passionate about creating exceptional guest experiences and ready to take the next step in your career, apply today and start building your future with us!

Front Desk Agent

Who You Are
You bring a warm, welcoming presence and a genuine passion for hospitality. With strong attention to detail and the ability to handle challenges with confidence and professionalism, you ensure every guest feels valued from the moment they arrive. Your role isn’t just about check‑ins—it’s about creating a positive first impression that sets the tone for an exceptional stay.

What You’ll Do

• Greet guests with warmth, authenticity, and a genuine smile
• Handle check‑ins, check‑outs, and reservations with precision and personality
• Be the go‑to for guest questions, requests, and unexpected moments
• Navigate systems like a pro—process payments, manage room keys, and keep things running smoothly
• Collaborate with housekeeping, maintenance, and other departments to deliver seamless service
• Stay sharp on hotel offerings, local hotspots, and insider tips
• Keep the front desk area polished, professional, and welcoming
• Jump in where needed—because teamwork makes the magic happen

What You Bring

• 1+ year of customer service or hospitality experience (hotel front desk a plus)
• Strong communication skills and a natural ability to connect with people
• Ability to multitask and stay cool under pressure
• Flexible availability, including weekends, evenings, and holidays
• A polished, professional vibe and a guest‑first mindset
• Hunger to learn, grow, and be part of something special

Additional Responsibilities

• The hotel operates 24/7, necessitating that department schedules be adjusted to accommodate varying business demands. Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with all hotel‑established work rules, procedures, and policies, including those outlined in the employee handbook.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.
* minimum 32 hours/week to qualify*

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

Ready to be the face of unforgettable hospitality?
Apply now and let’s make every guest’s stay legendary.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.