Night Auditor

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward‑thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

The Westin Arlington Gateway is perfectly located two blocks from the Ballston Metro Station, offering guests the convenience of reaching the nation’s Capital in just minutes. Guests can see historic monuments and museums, shop trendy Georgetown, slip in a round of golf after their meetings, or enjoy a day in DuPont Circle just a metro ride away. The hotel features 338 modern guestrooms (including 14 suites) with modern amenities.

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she also effectively communicates concerns and/or related issues to all levels of management and performs guest service agent duties as required, including check‑in, check‑out, switchboard operation, and reservations.

• Work with and understand financial information and data, and basic arithmetic functions.
• Be willing to cross‑train in other accounting or hotel‑related areas.
• Prioritize job functions to meet deadlines.
• Perform guest services functions as required (e.g., check guests in/out, take reservations, handle wait‑up calls).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required (e.g., Daily Operating Report, Discount Programs, Tax Reports).
• Prepare and distribute month‑end reports.
• Audit and reconcile all Front Desk and Food & Beverage cashier’s work.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Ensure accuracy of all numbers reported, including statistics.
• Input and update financial information into corporate communications network.
• Perform daily, weekly, monthly, and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Ensure overall guest satisfaction.
• Respond to governmental inquiries upon receipt.
• Handle guest requests.

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Guest Service Experience preferred.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Late/Overnight shift.
• Maintain a warm and friendly demeanor at all times.
• Communicate verbally and written with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Handle problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Cross‑train in other hotel‑related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Entry level

Temporary

Management and Manufacturing

Hospitality