Patient Access Associate

Overview

Inova Ballston - 360 Concierge is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift Monday - Friday, 7:45am - 4:15pm.

Note:

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• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions per person per year at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives, if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

• Education: High School Diploma or GED
• Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle (Bachelor's degree in lieu of experience)
• Certification: None

• Prior Ambulatory experience