Operations Engineer, GEMS NA Ops Engineering

Operations Engineer, GEMS NA Ops Engineering

Amazon created one of the most sophisticated supply chains in the world. From the introduction of Amazon Prime to the use of advanced technology for package delivery, Amazon consistently drives change from the front of the pack.

As an Operations Engineer, you will lead and manage the lifecycle of challenging cross‑functional projects, developing and delivering the next generation of sortation and distribution solutions. You are a customer‑obsessed leader who will play an integral part in the planning and implementation of the facility network infrastructure, including new builds, retrofits, expansions and program initiatives. Partnering with internal customers and internal/external stakeholders to engage as a team and ensure a timely handover will be part of your critical tasks.

In addition, you will work with some of the most talented engineers in the design, development, and delivery of physical distribution systems around the globe. You are responsible for managing a technology or integration project, successfully delivering the solution to meet project goals. You may work directly with external equipment vendors, customers, or partners, and you have a solid understanding of the design approaches and industry technologies utilized in fulfillment and distribution center designs.

To meet timelines and minimize disruption to support teams, you manage the overall schedule, proactively mitigate risks, and keep the scope of engineering deliverables under control.

This role requires 75% regional travel on a yearly basis. When not traveling, you must have availability to work from a corporate office.

• Work independently with internal and external teams to successfully manage the lifecycle of challenging projects, and act as owner in delivering on project objectives and targets.
• Actively participate in firm engineering reviews, and make tangible impact on the proposed solutions on an individual system or its components, on the overall systems architecture, and on facility processes.
• Partner with internal teams, stakeholders and external vendors to set project priorities, establish milestones, and drive schedules to meet deadlines.
• Lead and coordinate all execution efforts in delivering systems and automated equipment designs per established standards and guidelines.
• Lead effective meetings by setting the objectives, aligning stakeholders, and documenting discussions and decisions.
• Promptly communicate project status, risk analysis and risk mitigation plans, and produce clear summaries for leadership.
• Competently articulate system and/or equipment designs, including layouts, technical specifications and functional capabilities.
• Efficiently manage change order controls, purchase orders, and invoice validations.
• Build strong working relationships with internal and external stakeholders across multiple projects.
• Identify and lead process improvement initiatives that improve engineering and cross‑team efficiencies.
• Travel up to 75% domestically, potentially up to three weeks in a row.

You manage one or multiple projects that vary in scope, complexity, and duration. Daily tasks include site coordination with operations teams and contractors, deep diving into project progress, schedule and resources, identifying barriers, creating solutions and driving resolutions. You facilitate planning and implementation meetings, capture and publish detailed notes, review and approve sorter system functional specifications, track on‑time creation of sorter configurations, and perform system installation quality, safety, throughput and performance qualifications.

You support and train other engineering team members and apply Amazon’s safety, mechanical, electrical and controls installation standards and guidelines.

Global Engineering, Maintenance, & Sustainability (GEMS) North America Operations Engineering (NA Ops Eng) works across North America to deliver material handling system launches, retrofits, and innovations. GEMS NA Ops Eng is highly team‑oriented, working daily to be smarter together, be faster together, and grow together.