YMCA Arlington - Membership Service Representative

YMCA Arlington - F/T Membership Service Representative

3422 13th St N, Arlington, VA 22201, USA

Posted Wednesday, February 25, 2026 at 5:00 AM

The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility.

Position: F/T Membership Service Representative Salary: $13 per hour

Be the smile that starts someone’s day.

The YMCA of Metropolitan Washington Arlington branch is looking for friendly, energetic, and service-driven Membership Service Representative to serve as the front-facing ambassadors of our organization. If you love helping people, enjoy creating positive experiences, and thrive in a welcoming, fast-paced environment, this is the perfect opportunity for you.

At the Y, our front desk is the heart of the community. As a Membership Service Representative, you’ll create meaningful first impressions, build connections with members, and help everyone who walks through our doors feel  MSR plays a key role in support of the YMCA mission by consistently delivering outstanding customer service.

Some of the exciting tasks you will do as an MSR include but are not limited to:

• Greet members and guests with warmth, professionalism, and enthusiasm
• The Member Services Representative handles a variety of responsibilities for members and prospective members including sales, tours, renewals, and data entry.
• Serving as the key resource point for information regarding branch programs, activities, merchandise, and other general communication needs in providing information by phone or in person.
• Responsible for all financial transactions at the registration desk, which may include program registration, authorized disbursements, and merchandise sales.
• Support branch events, promotions, and community outreach efforts

Current

Shifts:

Monday - Friday 11am - 8pm

We’re seeking individuals who enjoy helping others and bringing positive energy to the workplace.

• Friendly, outgoing, and welcoming personality
• Strong communication and interpersonal skills
• Customer service experience (preferred but not required)
• Ability to multitask and stay organized in a busy environment
• Basic computer skills and comfort using digital systems
• A team-first mindset and strong sense of responsibility

• Ability to work weekends and evenings for branch and corporate functions
• Ability to sit, stand or move for extended periods of time
• Able to bend for purposes such as filing, inventory counts, etc.
• Able to walk up and down stairs, as needed, when giving tours
• Medical, Dental, and Vision Insurance: Comprehensive plans to ensure you and your family can receive the care you need.
• Wellness Programs: Y membership for you and your family to support your physical and mental health.
• Retirement Plans to Secure your Financial Future: The Y will contribute 10% of your salary into the Y’s retirement savings plan. You also have the option to make additional contributions to the Y’s 403(b) and ROTH plans.
• Work-Life Balance: Generous vacation, sick leave, and holidays.
• Training and Development: Access to professional development programs, workshops, and certifications.
• Inclusive Environment: A commitment to diversity, equity, and inclusion ensuring all employees feel valued.
• Engaging Work: Meaningful work that makes a positive impact on the community.

Apply today to join our team. We look forward to hearing from you!

The YMCA of Metropolitan Washington is an equal opportunity employer. We are committed to a workplace culture where all employees are treated with fairness and respect.