AWS Guest Service Representative - Amazon

Come join the Northwest Center team as an AWS Guest Service Representative. In this role you will greet and welcome all visitors in a friendly, warm, professional and courteous manner. Provide a 5-star first impression for every visitor. Direct visitors to the interactive space, answer basic questions about the space as well as encourage visitor engagement in the space and verify pre-registered guests and assist with visitor check-in.

Location:

Crystal City, VA & DMV Area

Schedule:

Monday through Friday between 7:30am - 9:00pm, Saturday - 10am - 4pm (Full-Time role, 8 hr shifts within operating hours)

Starting Wage: $25.13 per hour | Full Wage Range: $25.13 - $30.45 per hour

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Company-Provided Smar Trip card or Parking Stipend - $153/month
• Pet Insurance Discount Program

• Greet and welcome all visitors in a friendly, warm, professional and courteous manner. Provide a 5-star first impression for every visitor.
• Talk to the public with or without the use of supplemental material (i.e. notecards, pictures, physical props).
• Be prepared to direct visitors to the interactive space, answer basic questions about the space as well as encourage visitor engagement in the space.
• Be ready to share nearby places to eat and other landmarks to visit within the area.
• Complete opening and closing duties of Skills Center each day.
• Verify pre-registered guests and assist with visitor check-in.
• Track appropriate metrics as directed by team leadership.
• Setup classrooms prior to each class.
• Prepare and setup Skills Center resources including printed materials, supplies, and swag.
• Provide feedback to leadership on observations made regarding visitor engagement and other comments related to the visitor experience.
• Partner with onsite support such as Protective Services, Catering, and AV to resolve ad hoc needs.
• Assist with special events and projects, as requested.
• Assist Skills Center Site Lead with catering orders.
• Arrive in the designated attire and ensure a clean and professional appearance.
• Immediately report any suspicious persons, calls and packages to security and NWC leadership.
• Create trouble tickets for facility or brought to your attention.
• Additional duties as determined by the Skills Center Site Lead.

• High School Diploma or GED required
• Associates degree or equivalent credits preferred
• Minimum 2 years direct customer service experience in a museum, theme park, hospitality, concierge services, or high-profile venues (examples include galleries, art centers, zoos, exhibit centers)
• Experience managing a shared team Outlook inbox in addition to their own
• Experience with Amazon Chime, Slack, and Work Docs
• Ability to comfortably speak and coordinate large or small audiences.
• Exceptional interpersonal skills and the ability to proactively interact with the public.
• Enthusiastic, detail-oriented, and a reliable individual.
• Proven excellent customer service skills and the ability to multi-task in an ambiguous environment, while always remaining professional and friendly.
• Willingness to work in a changing environment and ability to quickly prioritize tasks.
• Learn and retain new program information.
• Basic technical skills and operational knowledge of an android device.
• Passion for learning and desire to promote community engagement.
• Work effectively in both collaborative and independent work styles.
• Recognize and coordinate accessibility needs for guests on requests.
• Ability to write concise correspondence and effectively communicate verbally and electronically with all levels of management.
• Flexibility to work various shifts during operating hours.
• Must…