Customer Success Specialist

Description

The Customer Success Specialist will work to develop relationships with our Top 50 Members as well as routine proactive outreach for things like member satisfaction and accounts receivable. This position is designed to collaborate with Customer Success with both proactive outreach and presently needed items via monthly routine workflows and one-off projects. By delivering support of excellence, the Customer Success Specialist aids NAA in continuing to be the industry standard.

• Answering and addressing members’ needs in a timely manner.
• Working to uphold and grow NAA’s member satisfaction through relationship building and a high level of dedication.
• Being a subject matter expert for all products NAAS has or will have with a focus on Click & Lease.
• Collaborating with other departments to provide aid in member-related escalations.
• Keeping detailed logs and accurate data of all accounts.
• Accomplishing projects that aim to improve the Customer Success workflows.
• Monthly cyclical reporting and communication tasks.

• High School or Equivalent Certificate
• 1-2 years' experience working in a call center environment
• Excellent written and oral communication skills.
• Ability to remain organized and efficient while balancing multiple responsibilities.

• General Understanding of platforms used at NAA:
  Salesforce, Click Up, and Microsoft especially
• Experience in Customer Support
• Experience in project management is a plus

Little to no travel is required of this position.

While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds.

Work is regularly performed in a professional office environment and routinely uses standard office equipment.