Customer Service Representative

Customer Service Representative

Our client located in Arlington, Virginia is seeking Customer Service Representatives on a contract basis. This role blends traditional customer service with proactive outreach and special project work designed to reintroduce products and encourage repeat business.

$22.00/yr - $24.00/yr

Contract

Associate

• Process customer cases according to company policies across multiple systems.
• Take and return incoming calls, troubleshooting to resolve customer issues.
• Respond to customer emails and chats; schedule follow-up calls as needed.
• Enter and maintain accurate customer information, documentation, and case details.
• Track and document all customer interactions and follow-up activities.
• Reconnect with previous customers who have not ordered recently.
• Understand customer needs and reintroduce new or existing products.
• Share product updates, promotions, and discount codes.
• Support strategic outreach to drive repeat business.
• Support broader customer service initiatives and special projects as assigned.

• High School Diploma required.
• Minimum 2 years of customer service experience.
• Data entry experience with strong accuracy.
• Excellent phone presence and communication skills.
• Strong multitasking, organization, and problem‑solving abilities.

• Retail experience, especially eCommerce or catalog/online retail.
• Comfort working in fast‑paced, team‑oriented environments.
• Positive attitude, strong energy, and enthusiasm for engaging customers.

• Medical, dental, vision.
• 401(k) with match.
• 4 weeks PTO.